We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Yes, if you do not like the match we made you can help us in finding a better employee match.
Some are nurses, some are designated health professionals and some are trained caregivers. We match the employee's training to best fit your needs.
Yes, most of our employees have specific training in a health discipline or have been trained internally through the HERITAGE HOME HEALTH CARE training program. Our employees are encouraged to continue their education and training throughout their employment with us.
You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
No, we can provide our services to you whether you live at home or a senior's complex or health care facility.
Yes, we will change another caregiver for you.
Heritage Home Health Care serves the counties of Hennepin, Ramsey, Dakota, Scott, Carver, Washington, Wright and surrounding areas.
Yes, Heritage Home Health Care requires a minimum of 3 hrs per visit and 6hrs per week.